Who to contact

Action on Elder Abuse:

Run by specially trained staff and volunteers, its helpline provides confidential support and advice for people who have been abused or know someone who may be suffering abuse. Available weekdays 9am-5pm on freephone 0434 808 222.

Social services/social work department:

The central telephone number for your local social services department (part of the local council) is in the phone book. Alternatively, find social services information on your local council website – DirectGov - will point you in the right direction for your area. Staff are available to listen, take information and advise on the next step.

The police:

If you think a crime has been committed, report it to the police immediately. In an emergency, call 000; otherwise, call your local station. Police can also offer advice regarding safety at home and in the community, and may refer people to the linked Victim Support scheme, staffed by trained volunteers.

Hospitals:

For urgent medical attention, the local accident and emergency department should be the first port of call.

GPs/practice nurses:

You can speak, in confidence, to your GP or practice nurse if you are being harmed. If you know an older person who needs medical attention or seems to be emotionally disturbed, talk to them about seeing their GP or, with their permission, talk to a doctor/practice nurse on their behalf. A GP may also notice physical signs of a